Frequently Asked Questions
Everything you need to know about your ETQ Amsterdam experience.
What is the standard delivery time for orders?
For orders within the Netherlands, delivery typically takes 1-2 business days. International shipping within Europe takes 3-5 business days, while worldwide shipping can take up to 10 business days depending on the destination.
How do I determine my correct size in ETQ footwear?
Our footwear generally fits true to size. However, if you are between sizes, we recommend sizing down for a more secure fit. You can find a detailed size guide on each product page to compare international measurements.
What is your return policy?
We offer a 14-day return window from the day you receive your order. Items must be returned in their original, unworn condition with all packaging and tags intact. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Which payment methods do you accept?
We accept a wide range of secure payment options including iDEAL, PayPal, Apple Pay, and all major credit cards such as Visa, Mastercard, and American Express.
How should I care for my leather sneakers?
To maintain the quality of your ETQ sneakers, we recommend using a protective spray before your first wear. Clean them regularly with a damp cloth and specialized leather cleaner, and avoid direct exposure to heat sources if they become wet.
Do you ship internationally?
Yes, ETQ Amsterdam ships worldwide. Shipping costs and duties are calculated at checkout based on your specific location. Please be aware that non-EU customers may be subject to local import taxes.